Cancellation Policy

At Storystreetz, operated and managed by (company name), we strive to keep every book-buying experience simple, transparent, and convenient for our customers. In this policy, “we,” “us,” and “our” mean (company name), while “you,” “your,” and “user” refer to any individual who purchases from or uses our services. We recognize that reading choices, gifting arrangements, or personal situations may change even after an order has been placed. This Cancellation Policy sets out the circumstances in which an order can be cancelled, the procedure for submitting a cancellation request, and the process followed once an eligible cancellation has been accepted.

Order Cancellation Before Shipment

A customer can submit a cancellation request within 24 hours of successfully placing an order or until the order is handed over for shipment, whichever occurs first.

For requesting a cancellation, customers must contact our customer support team through the designated email address and share the necessary order details. Providing accurate order information enables our team to identify the purchase and verify whether the cancellation can still be completed before dispatch.

If the cancellation request reaches us within the applicable period and the order has not been shipped, our team will assess the request and take the appropriate action. Following approval of the cancellation, the complete eligible amount paid toward the cancelled order will be refunded to the original payment method selected at checkout. Refunds are generally initiated within 5–7 business days following cancellation approval. However, the time required for the refunded amount to reflect in the customer’s account may vary depending on the payment provider or banking institution.

Orders Already Shipped

Cancellation cannot be requested once a book order has been dispatched or shipped through our fulfillment process. At this stage, the order may already be moving through transit, making it unavailable for withdrawal through the standard cancellation procedure.

If a customer decides that they no longer wish to retain the order after receiving it, they may check whether the delivered book is eligible for a return or refund under our applicable Return & Refund Policy. Any request of this nature must comply with the eligibility criteria, applicable timelines, and conditions specified in that policy. Customers should review the relevant terms before initiating a return request to ensure that the correct procedure is followed.

Order Modification

Once an order has been successfully confirmed, modifications to the selected books, quantities, order details, or delivery address are not currently available through the existing order process. This approach supports accurate order handling and helps prevent processing errors after an order moves into fulfillment.

If you identify incorrect information shortly after completing your order, please contact our customer support team without delay. If the order remains eligible for cancellation under this policy, you may request cancellation of the existing order. After receiving cancellation confirmation, you can place a new order with the correct books or delivery information. Once the original order has proceeded to shipment, neither cancellation nor modification will be available.

Contact for Cancellation

Customers requiring assistance with cancelling an eligible order may contact our customer support team through the contact information provided below:

Email: (mention email)

When sending a cancellation request, please provide your order number along with any other relevant details that can assist our team in identifying the purchase promptly. Our support team will evaluate the request according to the current order status and the requirements outlined in this Cancellation Policy.

We appreciate the trust you place in Storystreetz and thank you for understanding the procedures applicable to book orders. For any questions concerning cancellation eligibility, refund processing, or other related order matters, please reach out to our support team. We will be happy to provide suitable assistance and help keep your experience with our book website clear and convenient.