Return and Refund Policy

At Storystreetz, operated by (company name), we are committed to ensuring that every book purchased through our website reaches you in the condition you reasonably expect and contributes to a satisfying reading experience. This Return and Refund Policy sets out the situations in which an ordered book may qualify for return and the circumstances in which a refund may be requested. Within this policy, the terms “we,” “us,” and “our” refer to (company name), while “you,” “your,” and “customer” refer to any individual who makes a purchase through our website. By placing an order, you acknowledge that you have read, understood, and accepted the return and refund requirements described below. If you believe a book should be returned, please follow the stated process and applicable timelines to allow our team to review and assist with your request.

Return Eligibility

A book may be eligible for consideration for return when it reaches you unused, complete, and in a resalable condition, together with its original packaging, protective materials, labels, and all applicable accompanying components.

• Keep the book, packaging, protective covering, labels, and other supplied materials in the same condition in which they were received until you have determined that the order is satisfactory.

• Books containing evidence of reading, writing, highlighting, folding, tearing, stains, markings, water exposure, damage, alterations, or similar changes may be considered ineligible for return.

• Any promotional material, bookmark, slip, insert, or other item included with the original order should be sent back with the book wherever applicable.

• Return requests must be raised within 48 hours from the date on which the order was delivered. Customers must reach out to our support team within this period to initiate the return assessment.

• A return may not be accepted when the book fails to satisfy the specified conditions, essential original materials are unavailable, or the request is submitted after the applicable timeframe.

• Final acceptance of a return will depend upon verification conducted by our team after the returned book has been received and inspected.

How to Request a Return

Step 1: Submit Your Return Request

Email (mention email) with your Order ID, the title of the book, and a clear description explaining the reason for your return request. Supplying accurate and complete order details allows our team to identify the relevant purchase and assess your request more efficiently.

Step 2: Provide Relevant Evidence

If the delivered book is damaged, defective, incorrect, or not the title you ordered, please attach clear photographs or videos that demonstrate the issue. Wherever possible, the submitted evidence should show the book, its packaging, and the specific problem so that our team can properly evaluate the concern.

Step 3: Complete the Return Procedure

After your request has been assessed and approved, our customer support team will provide the relevant instructions for completing the return. Please follow the directions provided and package the book suitably before sending it back.

A return request may be declined if the book does not comply with the applicable eligibility requirements, the prescribed return period has passed, or the condition of the returned book materially differs from its condition at the time of delivery.

Refund Review and Processing

After the returned book has been delivered to us, our team will conduct an inspection to establish whether it meets the requirements specified in this policy. The review may cover the physical condition of the book, its packaging, accompanying materials, and the reason stated for requesting the return. Following the assessment, we will inform you whether the return has been accepted and whether the related refund has been approved or declined. If approved, the applicable refund amount will be issued to the original payment method used for the purchase within 5–7 business days. The actual time required may differ according to the policies and processing timelines of the relevant payment provider or financial institution. Once the refund has been initiated successfully, a confirmation message will be sent to you.

Partial Refund Considerations

There may be circumstances where a returned book satisfies certain return requirements but does not fulfil all applicable conditions. This may include situations where the original packaging is unavailable, accompanying materials have not been returned, or the book has experienced minor damage after delivery. Based on the individual circumstances and the condition of the returned item, (company name) may decide that a partial refund is appropriate. Any decision regarding a partial refund will be made following an assessment of the returned book and the circumstances associated with the request. Where a partial refund applies, the final amount will be determined at our discretion after considering the condition and completeness of the returned order.

Damaged, Defective, or Incorrect Book

When a delivered order contains physical damage, printing defects, missing pages, manufacturing issues, or a book that is different from the title purchased, please inform us within 48 hours of delivery. Contact our support team through (mention email), providing your Order ID together with clear photographs or videos that demonstrate the issue. Where reasonably possible, retain the original packaging until our team has assessed the concern, as the packaging may assist us in understanding whether the damage occurred during handling or delivery. Once the required information has been received, our team will review the matter and provide suitable instructions for returning the affected book or addressing the issue.

Need Assistance?

If you are unsure whether your book meets the return requirements, have questions regarding the refund process, or need support with a return request already submitted, our customer support team is available to assist you. Please contact us at (mention email) and include your Order ID together with the relevant information about your purchase. Providing complete details in your first communication may help our team understand the matter and respond more effectively. We recommend contacting us promptly after identifying an issue, especially when the concern relates to a damaged, defective, or incorrectly supplied book, so that the matter can be evaluated within the applicable return period.

Thank you for selecting Storystreetz as part of your reading journey. We appreciate the trust you place in our book collection and services and remain committed to providing a thoughtful, transparent, and convenient purchasing experience. We value your understanding of these return and refund requirements and look forward to helping you discover more meaningful books through our collection.